answer your own email, listen to your own calls, issue your own
refunds, handle your own customer service -- you're killing your business!
Dear Internet Friend,
If you're working IN your business not ON your business, you're putting
your time and energy into tasks you absolutely, positively shouldn't be
Smarten up now -- or die!
There's only way I know of to liberate yourself.
Virtual workers are a Godsend.
I mean that from the bottom of my heart.
Without my assistant Lisa, I'd go totally crazy. My friends will tell
you I'm already half crazy!
Lisa handles refunds for me, screens my emails, takes care of customer
service, screens my calls for me, manages projects, does graphic design,
and does many other things.
I swear, she must wear 10 hats! She's a master of customer service. Phenomenal.
Yet, I've never met her. She's in Canada. I'm in Texas. She gets
a whopping exchange rate "bonus" every paycheck because of that. I love
it! She loves it!
That's just one reason I use virtual workers. Now, there's nothing wrong
with hiring people locally. And the breakthrough I'm about to share with
you can help with that also.
But first, hear me out.
You see, it isn't just me who feels this way. I have a friend in another
country who's only 21. He tells me he makes $40,000+ per month in his
Internet business (Who says dot com's are dead? They were just overstaffed,
poorly managed, and lacking a revenue model.)
He has several virtual employees in Canada and other countries. I believe
that in my cases, it's simpler and easier to hire someone in another city,
state or country to do tasks in your business.
In fact, I believe that so much, here's the idea I came up with. I decided
to give you the best possible gift I could think of --
In short, TO CLONE LISA. To give you a clone of my top notch, crackerjack,
customer service person.
So what I want to do is show you how to clone Lisa and have your own
"Lisa." I want to show you step-by-step the exact methods and
procedures she follows to run my business, wear many hats, and most importantly
-- FREE UP MY TIME to work on more important things like marketing and
new product development. Things in my busines that only I can do.
Lisa follows a systematic routine every day. That's the only way she
can get it all done without going stir crazy.
So one month, I had her document everything she did during the day. Step-by-step.
Exactly, precisely, what she does and how she does it.
Then I had Lisa put together the ultimate "Lisa cloning manual."
The manual gives you screen captures of all the important tasks and functions
she does, so it's easy for you or your virtual worker to learn the correct
This thing is like your passport to liberation. It frees you from the
grunge of your business, so you have time to focus on the really important
If you don't have time to do that, you don't own your business. It owns
you. And the only way you can pull this off in my opinion is with systems
You can, of course, try to reinvent the wheel. But why? It's cheaper,
faster and much, much easier to get the one we worked, sweated and slaved
Plus, you get the benefit of all our experience.
90% of the information in the manual applies to any business model. Ten
percent of the data is unique to a business like ours that sells access
to a membership or download area.
With our Gold Upgrade option, you have the right to customize the manual
for your own training purposes. That way you can remove or alter the few
things that are different in your business.
Here are the topics covered:
How to give your customers an ICQ communication panel for customer service.
The 7 words you must add to your ICQ panel or suffer the consequences.
How to filter out junk ICQ.
How to make your ICQ program interface smoothly with your email program
(and why you want to do so).
How to set up an electronic note system that makes your life a lot easier.
The single best customer service software program you can own. (It's not
what you think).
The software program that lets you "see" what the customer sees. When
you move your mouse on your system, it moves on the customers computer.
Great for customer support.
Screen shots that explain how to use our #1 most important customer service
program. When your customer service person reads this, they'll immediately
be up to speed and productive.
What we do every morning at 6:20 a.m.
Why you should never used a web-based email address for your customer
How we zip through our email to zap spam fast.
Examples of how to craft efficient customer service emails. Give your
support staff the right training. You and/or your support staff need to
know these elements.
Why we obtain a weekly report from our autoresponder service and how we
Tricks we use with our email management program. With a little tweaking
or creativity, you can use most all of these methods with whatever program
How we handle and avoid (with rare exceptions) email virus problems.
How we set up our email filters to save a ton of time. Complete screen
captures that show what we do. You or your staff can look at these and
immediately see what to do and how to do it.
The seven customer service notebooks we use in our business. What they
are and how to use them.
Exactly how we manage the flow of voice mail messages so that I do not
personally have to listen to or respond to most of them. Get your assistant
to do these tasks.
How we organize and manage refunds. They aren't fun but they have to be
done in an efficient and timely manner with proper records. You get our
What we do every day to lower and prevent needless chargebacks that can
land you on the dreaded terminated merchant list.
How we handle and resolve duplicate purchases (an unfortunate side effect
of real time credit card processing).
Our system for retrieving and handling lost password problems. This part
only applies to you if your business issues passwords for membership or
The software program we use to create tutorials that lower customer support.
The simple program we use that generates templates at the touch of the
keyboard. This program saves us a ton of repetitive typing. Best of all,
it really works and is super easy to use. We give you screen shots that
show you or your staff how to use it.
Here are just some of the things we use it for: email addresses web site
addresses form letters (templates) letter introductions product names
signature files filling out forms hard to remember passwords launching
other programs, pre-written HTML code for page templates, inserting date
Our procedure (including a copy of the email we use) to handle spam complaints.
Any time you have resellers or associates, you are going to get spam complaints.
This is how we handle it.
How to hunt down the identity of a spamming associate.
Our daily cash flow report. What it contains to give me a management overview
of our business daily.
How we handle declined orders.
How to get live to-the-minute stats on your web site.
The online resources we use for link checking that automatically notify
us if a link goes bad. This can save you time, trouble and lost revenue.
I want to make several things absolutely clear to you before
you place your order:
1. Naturally, there will be things you have to adapt to
your business. For example, we give illustrate email functions using Eudora.
If you use Outlook, you can do the same things. But the procedures will
be slightly different. We've tried to make it as generic as possible.
But what I'm trying to give you on a silver platter is OUR
systems. You can take those, run with them and adapt them to your own.
But it's about 1,000 times easier than startin' out without them.
2. If you're buying this to learn marketing ideas, buy The
Amazing Formula. This product is NOT about marketing.
3. This product is mainly a training manual. It gives you
a system for operating your business on a daily business. It is NOT about
learning new things.
What it does do is present a complete, coherent system for managing
your business that you and/or a customer service person can follow.
You know how important systems are in business. You need a system for
managing the important aspects of your business. That's what the manual
It's the only manual in existence to my knowledge that gives in-depth,
step-by-step procedures for operating a small-to-medium-sized web business.
Read that -- web businesses -- if you're a retail store, this isn't going
to help you!
If you have millions in financing and a big staff, you probably don't
need this product. It's designed for entrepreneurs with only a few customer
support staff that wear a number of hats. Or, of course, if you run your
business by yourself, it's a godsend.
What's your time worth?
You can reinvent the systems in this manual yourself. But then you still don't
have a training manual for your staff. Why not use ours and customize it for your
staff using our Gold Upgrade option?
That's a big time saver.
We've also developed methods that save us a lot of time and money. You
can benefit from our work.
The product contains 15 chapters. When it prints out, it's around 50
pages. We've cut out all the filler and made it a 100% meat speed training
The one thing this product is NOT about is how to hire your virtual workers.
It's simple. You run an ad in a paper, post help wanted online and so
Here's the price
The standard "Lisa Cloning" version is $102.95. This is a product that is delivered to you on an actual CD-ROM.
We have a Gold Upgrade option that allows you to customize
the manual for your support staff. That is, we license to you the rights
to make changes and allow up to 10 user access to your staff.
This does not give you the right to sell or distribute the manual
with products. It is ONLY for the training of your own paid staff. We give you
the html files and you can make changes as needed. If you have Adobe Acrobat,
you can compile your own PDF.
The Gold Upgrade Customization version is $500. That gives
you the right to customize it for up to 10 staff people.
* This does not give you the rights to sell the product
other than through my associate program where you make 50%. It is NOT
reprint rights or anything like that.
* This does not give you the rights to free consulting.
I charge $1,000 an hour for consulting.
* On the customization option, we do not customize the product
for you. That is your job. We give you the html files.
* This product is delivered to you on CD-ROM.
You just insert the CD into your computer and it opens automatically. From there you can read it while at your computer or you can print it out. If you buy the customization
option, what you get is our html files and a license to customize for
10 people. If you want the customized version, call: 888-204-6141
It's easy to order the CD-ROM product.
Just click the order button below.
The Web Operations Manual on CD-ROM -- Only $102.95
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due in US dollars for $112.90 INCLUDING shipping.
Your CD will be mailed after we receive your payment. Make sure to include your mailing address along with your bank draft.
your bank draft out to: Higher Response
Higher Response Marketing, Inc.
11844 Bandera Rd. #469
CEO - Higher Response Marketing, Inc.
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